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Support

Stuck, curious, or have an idea? We answer every email.
๐Ÿ“ง support@dinnerloop.com โ€” we typically reply within one business day.

Frequently asked

How does DinnerLoop save my family money?

Two ways: the planner chains leftovers so ingredients get fully used instead of tossed (waste is the biggest hidden grocery cost), and a planned week means fewer "forget it, let's order out" nights. Store-price comparison โ€” finding the cheapest place for each item on your list โ€” is coming in a future update.

Does everyone in my family need their own subscription?

No โ€” one subscription covers your whole household. You invite family members free; editors can change plans and lists, viewers can see the week and vote on meals.

Do I have to give DinnerLoop my grocery store password?

Never โ€” and we won't ask. When store connections launch, they'll use each store's official secure sign-in (like Kroger's own login page), so your credentials never touch our servers.

Where are my recipes and plans stored?

Securely in your private household database. Only members of your household can see them. See our Privacy Policy for details.

Delete your account & data

You can permanently delete your DinnerLoop account โ€” and every piece of data tied to it โ€” directly inside the app:

  1. Open DinnerLoop and tap your family avatars in the top-right corner.
  2. Scroll down and tap "Delete my accountโ€ฆ", then confirm.
  3. Your account, profile, and votes are erased immediately. If you're the only member, your entire household โ€” meals, recipes, plans, and shopping lists โ€” is deleted with it. If family members remain, the household stays for them and only your personal data is removed.

Deletion is immediate and cannot be undone. What gets deleted: your email address, display name, profile, votes, and any content that leaves with your household. No copies are kept beyond our infrastructure provider's standard 30-day disaster-recovery window.

Can't access the app? Email support@dinnerloop.com with the subject "Delete my account", sent from the email address on your account, and we'll erase it for you within 7 days.

Company

DinnerLoop is made by Allen Ventures LLC (dba DinnerLoop), United States.